Free shipping : All orders over $75.00 get free shipping. All order are shipped out every day before 4pm and will arrive at your address within 1-3 business days. Tracked shipping is applied on every order and will usualy arrive 1 working day later.
Track & Trace : a tracking number from STEEL & BARNETT is supplied via email after the order is processed.
Didn't fit? : No problem! You can always return. Send us an email firstname.lastname@example.org and we'll provide you the return form.
Welcome to Steel & Barnett!
Steel & Barnett is owned and operated by UNILIV BV.
We appreciate your time for shopping at Steel & Barnett, this Shipping Policy applies to all products purchased through:
Steel & Barnett is committed to delivering the product in perfect condition at the address indicated by the customer on the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
- STEEL & BARNETT SHIPPING
Steel & Barnett delivers worldwide.
Steel & Barnett orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM CT). For security reasons, Steel & Barnett will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
- SHIPPING COSTS
Shipping costs will depend on the shipping area and country of delivery and will be calculated and shown at checkout.
Steel & Barnett offers free shipping on some orders. Free shipping may depend on the minimum order amount and the shipping zone. Free shipping will be applied (if applicable) at checkout at the time of order.
- ORDER PROCESSING TIMES
- 2 - 3 business days.
Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM CT (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited-edition releases, and promotions.
Note: Order processing times and shipping times are different.
- SHIPPING TIMES
Shipping times depend on the shipping area and the country of delivery. Shipping times will be calculated and shown at checkout.
Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.
- SHIPMENT TRACKING
You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.
Steel & Barnett is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Steel & Barnett is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
- UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
- WRONG DELIVERY ADDRESS
Steel & Barnett will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
- SECURE DELIVERY ADDRESS
Steel & Barnett recommends customers provide a secure delivery address, for example, your home or place of employment. Steel & Barnett is not responsible for packages lost or stolen due to unsafe delivery addresses.
- CUSTOMS TAX
Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods, as we cannot provide this for you.
- SHIPPING COMPLETED
Each delivery is considered to have been made from the moment Steel & Barnett makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".
- CONTACT INFORMATION
If you have questions about this Shipping Policy, please contact us through our contact page or through the following contact information:
UNILIV BV (VAT: BE0659.917.130).