Refund policy
RETURN POLICY
Welcome to Steel & Barnett!
Steel & Barnett is owned and operated by UNILIV BV.
This Return Policy applies to all products purchased through:
https://www.steelandbarnett.com
Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.
Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.
Our Refund Policy does not affect your statutory rights.
- RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 30 days of the delivery date. If it has been 30 days since the delivery of the product, we cannot offer a refund.
- CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Order number.
- Items must be in its original condition (unmarked, unaltered, and undamaged).
- The packaging must not be damaged and the product must retain the hang tag and EAN sticker.
- All returns must be accompanied with your invoice as proof of purchase.
- Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
- Shipping return costs and handling charges are non-refundable.
- Steel & Barnett reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.
Violations of the STEEL & BARNET policy will result in offset expense charges to the buyer. The purpose of offset charges is not to profit, but to achieve compliance so merchandise can be moved quickly.
GENERAL/TERMS & CONDITIONS |
|
Defective goods |
No refund |
Failure to supply packaging |
€5.00 per incident |
Failure to supply ticketing |
€5.00 per incident |
Failure to return withing 30 days |
No refund |
Failure to return ‘Free Gift’ |
€10.00 per incident |
Failure to supply return flyer |
€2.50 per incident |
Failure to provide return letter or email |
€5.00 per incident |
Return requests must be submitted and confirmed via the following email:
- service@steelandbarnett.com.
- DEFECTIVE OR DAMAGED PRODUCTS
We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.
The application must contain the following:
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
- PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund.
- UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.
- CONTACT US
If you have questions about this Return Policy, please contact us through our contact page or through the following contact information:
UNILIV BV (VAT: BE0659.917.130).
Zwaanhofstraat 20
8000 Brugge
Belgium
info@steelandbarnett.com