Shipping & Return Policy
Welcome to Steel & Barnett!
Steel & Barnett is owned and operated by UNILIV BV.
SHIPPING POLICY
We appreciate your time for shopping at Steel & Barnett, this Shipping Policy applies to all products purchased through:
https://www.steelandbarnett.com
Steel & Barnett is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
- STEEL & BARNETT SHIPPING
Steel & Barnett orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM CT). For security reasons, Steel & Barnett will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
- SHIPPING COSTS
Shipping costs will depend on the shipping area and country of delivery and will be calculated and shown at checkout.
Steel & Barnett offers free shipping on some orders. Free shipping may depend on the minimum order amount and the shipping zone. Free shipping will be applied (if applicable) at checkout at the time of order.
- ORDER PROCESSING TIMES
- 2 - 3 business days.
Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM CT (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
- SHIPPING TIMES
Shipping times depend on the shipping area and the country of delivery. Shipping times will be calculated and shown at checkout.
Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.
- SHIPMENT TRACKING
You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.
- DELAYS
Steel & Barnett is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Steel & Barnett is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
- UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
- WRONG DELIVERY ADDRESS
Steel & Barnett will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
- SECURE DELIVERY ADDRESS
Steel & Barnett recommends customers provide a secure delivery address, for example your home or place of employment. Steel & Barnett is not responsible for packages lost or stolen due to unsafe delivery addresses.
- CUSTOMS TAX
Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own countries policy on importing goods, as we cannot provide this for you.
- SHIPPING COMPLETED
Each delivery is considered to have been made from the moment Steel & Barnett makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".
- CONTACT INFORMATION
If you have questions about this Shipping Policy, please contact us through our contact page or through the following contact information:
UNILIV BV (VAT: BE0659.917.130).
Zwaanhofstraat 20
8380 Brugge
Belgium
info@steelandbarnett.com
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RETURN POLICY
This Return Policy applies to all products purchased through:
https://www.steelandbarnett.com
Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.
Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.
Our Refund Policy does not affect your statutory rights.
- RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, so we make returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 30 days of the delivery date. If it has been 30 days since the delivery of the product, we cannot offer a refund.
- CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Order number.
- Items must be in its original condition (unmarked, unaltered, and undamaged).
- The packaging must not be damaged and the product must retain the hang tag and EAN sticker.
- All returns must be accompanied with your invoice as proof of purchase.
- Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
- Shipping return costs and handling charges are non-refundable.
- Steel & Barnett reserves the right to reject any returns which do not comply with our Refund Policy. Returns that do not fulfil our return policy may be shipped back to the client at their own cost.
Violations of the STEEL & BARNET policy will result in offset expense charges to the buyer. The purpose of offset charges is not to profit, but to achieve compliance so merchandise can be moved quickly.
|
GENERAL/TERMS & CONDITIONS |
|
|
Defective goods |
No refund |
|
Failure to supply packaging |
€5.00 per incident |
|
Failure to supply ticketing |
€5.00 per incident |
|
Failure to return withing 30 days |
No refund |
|
Failure to return ‘Free Gift’ |
€10.00 per incident |
|
Failure to supply return flyer |
€2.50 per incident |
|
Failure to provide return letter or email |
€5.00 per incident |
Return requests must be submitted and confirmed via the following email:
- service@steelandbarnett.com.
- DEFECTIVE OR DAMAGED PRODUCTS
We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.
The application must contain the following:
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
- PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method, with the amount of return shipping deducted from your refund.
- UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to us will not automatically be re-shipped. If you would like to make any changes to the delivery address, you are responsible for any re-shipping fees.
- CONTACT US
If you have questions about this Return Policy, please contact us through our contact page or through the following contact information:
UNILIV BV (VAT: BE0659.917.130).
Zwaanhofstraat 20
8380 Brugge
Belgium
info@steelandbarnett.com