Verzend- en retourbeleid
Shipping & return policy
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Free shipping
Every order is shipped with tracking.
Track & Trace
A tracking number from STEEL & BARNETT is supplied via email after the order is processed.
Didn't fit?
No problem! You can always return. Send us an email service@steelandbarnett.com and we'll provide you the return form.
Welcome to Steel & Barnett!
Steel & Barnett is owned and operated by UNILIV BV.
We appreciate your time for shopping at Steel & Barnett, this Shipping Policy applies to all products purchased through: www.steelandbarnett.com
Steel & Barnett is committed to delivering the product in perfect condition at the address indicated by the customer on the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
1. Steel & Barnett shipping
Steel & Barnett currently delivers to .
Steel & Barnett orders are shipped on business days (Monday - Friday - ). Delivery times are estimates provided by the carrier and cannot be guaranteed. For security reasons, Steel & Barnett will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
2. Shipping costs to
| Method | Delivery time | Price | Free from |
|---|
The final shipping cost is always shown at checkout before you pay.
3. Order processing times
Order processing will take place Monday through Friday from (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited-edition releases, and promotions.
Note: Order processing times and shipping times are different.
4. Shipping times
Shipping times depend on the shipping method and the country of delivery. The delivery time for each method to is listed in section 2 and is also shown at checkout.
5. Shipment tracking
You will receive an email when your order has been processed, this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number, for further assistance and information.
6. Delays
Steel & Barnett is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Steel & Barnett is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
7. Undelivered packages
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
8. Wrong delivery address
Steel & Barnett will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
9. Secure delivery address
Steel & Barnett recommends customers provide a secure delivery address, for example, your home or place of employment. Steel & Barnett is not responsible for packages lost or stolen due to unsafe delivery addresses.
10. Customs tax
11. Shipping completed
Each delivery is considered to have been made from the moment Steel & Barnett makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to "completed" or "delivered".
12. Returns and refunds
Customer satisfaction with our products is important to us, so we make returns and refunds if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 30 days of the delivery date. If it has been more than 30 days since the delivery of the product, we cannot offer a refund.
Return requests must be submitted and confirmed via service@steelandbarnett.com. Please wait for our confirmation before sending your return.
Return address
Only send your return after we have confirmed your request by email, and include your order number in the parcel.
Refunds are only made once the product has reached its destination and has been received by the buyer. No refunds are made for products that are in transit or have not yet been delivered. Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions and Privacy Policy, and does not affect your statutory rights. We reserve the right to change this Return Policy at any time.
13. Conditions of return
- State the full name of the person who placed the order and the order number.
- Items must be in their original condition (unmarked, unaltered and undamaged).
- The packaging must not be damaged and the product must retain the hang tag and EAN sticker.
- All returns must be accompanied by your invoice as proof of purchase.
- Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please send it back with a delivery service that insures you for the value of the products, and package it securely.
- Return shipping costs and handling charges are non-refundable.
Steel & Barnett reserves the right to reject any returns that do not comply with this policy. Such returns may be shipped back to the customer at their own cost.
14. Return charges
Violations of this policy result in offset charges to the buyer. These charges are not meant to make a profit, but to keep returns compliant so merchandise can be processed quickly.
| Situation | Charge |
|---|---|
| Defective goods | No refund |
| Failure to return within 30 days | No refund |
| Failure to supply packaging | €5.00 per incident |
| Failure to supply ticketing | €5.00 per incident |
| Failure to provide return letter or email | €5.00 per incident |
| Failure to return a "Free Gift" | €10.00 per incident |
| Failure to supply return flyer | €2.50 per incident |
15. Defective or damaged products
We do our best to avoid any damage or defect, but if your product is defective or damaged on arrival and you would like an exchange for the same product or a refund, please contact us through our contact information. Only in these cases do we cover the shipping costs. If you request a refund, the shipping costs are refunded as well.
Please include the full name of the person who placed the order, the order number and proof of the damage or defect (photo or video).
16. Processing your refund
Once your return has been received and accepted, please allow 3 to 5 business days for it to be processed. You will receive a return confirmation email, and your refund will be issued via the original payment method, with the return shipping costs deducted. If your return does not meet the conditions above, the package will be sent back to you at your expense.
17. Contact information
If you have questions about this Shipping & Return Policy, please contact us through our contact page or through the following contact information:
UNILIV BV (VAT: BE0659.917.130)
Pathoekeweg 120G, 8000 Brugge, Belgium
info@steelandbarnett.com